Frequently Asked Questions

Learn about our system and other common topics to get started.

General FAQs

Echo® water is water that has not only been deeply filtered to remove the metals, pesticides, chlorine, VOC’s, pharmaceuticals and many other things that you do not want in your water. After it goes through multistage filtration it then goes into an electrolysis chamber. The reason we go through electrolysis is to dissolve molecular hydrogen. We want hydrogen dissolved in our water because since 1798 it has been known to reduce oxidative stress on the body. Many if not all of the diseases that people contract in life are caused by oxidative stress. So hydrogen can be called an antioxidant, but really it reduces oxidative stress and inflammation in the body. Echo® water is basically a delivery mechanism of hydrogen gas to the body, and we are filtering all the toxins out of the water.

Hydrogen water or hydrogen-rich water (also called hydrogen-enriched water) simply means normal water (H2O) that contains dissolved hydrogen gas (H2) For example; there are carbonated waters or beverages (soda pop), which contain dissolved carbon dioxide gas (CO2), or oxygen water, which contains dissolved oxygen gas (O2). Similarly, you can have water that contains dissolved hydrogen gas.

Think of it this way: you can make hydrogen water by taking a tank of hydrogen gas (just like tanks of helium used to fill balloons or tanks of oxygen gas used in hospitals), and bubbling it into a glass of water. There are also many other methods to make hydrogen water, but this may help you better understand what hydrogen water is. It is simply water that contains dissolved hydrogen gas.

The focus of Echo® is on molecular hydrogen which is science backed, unlike alkaline water which has no science backing its therepeutic claims, on helping anyone. In the last 65 years there hasn’t been one study that shows drinking water with a higher or lower ph will benefit the body in any way. However, there are 700 studies showing that molecular hydrogen is beneficial or therapeutic in over 150 human disease models in every organ in the body. Echo® provides the customer with free installation and a 5 years warranty. Patented features such as the ability to swap the cathode and anode after every use make it impossible for minerals to build up on the electrodes, specifically the cathode. This means the machine, without any maintenance, can continue dissolving molecular hydrogen forever. Through different aspects we ensure the customer has the best experience possible.

First off Echo® does not want to talk negatively about our competitor, but to answer the question; Kangen® is a good machine. When Kangen® machines are brand new they produce hydrogen just like the Echo® machines. However, in about 2 weeks time the Kangen® machine will produce enough mineral build up that it will require cleaning. In their warranty they will tell you that you will need to clean their machine every 2 weeks. If it isn’t cleaned it will no longer produce dissolved hydrogen. With the Echo machine you never have to clean it to have dissolved hydrogen. Echo® has a 5 years warranty that covers parts, labor and shipping and, we install your unit for free. Kangen® has a 5 year warranty, and after the 5 years you will have to pay for 3 year warranty extensions. You will also be responsible for installing your own unit. Our filtration system is also much better. We have a 9 stage filter that removes pesticides, chlorine, bacteria, viruses, chloramines, fungus, algae and 50% fluoride. It also removes 99% of soluble metals such as mercury, lead, nickel, copper, chromium and arsenic and stops scale build up including Lyme. Kangen® has a carbon filter and calcium sulfite. Echo® has cleaner toxin free water at half the price. That’s the difference!

This is the heart of the echo machine. Electrolysis was discovered in the year 1800 by Dr. Anthony Carlisle. He was trying to find a way to produce hydrogen. Electrolysis works when water (hydrogen and oxygen, 2 gasses that form a liquid) goes into the electrolytic chamber and a small part is turned back into the gases that form it. The oxygen is then put into the acidic water and the hydrogen is dissolved into the alkaline water stream.

Some people say Echo® water is the best water they’ve ever had. Echo® water is tasteless as clean water should have no taste. The only thing that gives water a taste are contaminants such as chemicals, metals or minerals that should not be in the water. Typically the only time there would be a taste issue would be due to poor filtration.

Our Echo® H2 Water machine includes and Remineralization Filter allowing you to effectively produce Hydrogen Enriched water with your RO Water. If you have one of our other Echo Water Machines, we have a filter available that will do this at no cost to you.

The difference between the two water types is the pH level. Alkaline water has a pH higher than 7, while acidic water has a pH lower than 7. However the benefit comes from molecular hydrogen, not the level of pH.

Acidic water can be used on your face, hair, teeth, and to rinse your mouth to kill bacteria. It’s a wonderful sterilizer. You can use it for skin issues such as acne, eczema, psoriasis, cuts, and burns. It works for pink eye as well. It kills e coli, salmonella, MRSA, and staff as long as there is 10 parts per million of hypochlorous acid (HOCI). This is the active ingredient in the water that enables it to kill bacteria or things of that nature. It’s in the chlorine family and has four times the kill spectrum than that of normal bleach, however it’s non-toxic and you can drink it without harming yourself. You can also use it on plants and they will thrive. You can wash vegetables, meat, and fish extending their freshness by nearly double.

The acidic water is non-toxic and won’t cause any problems; however, it’s not recommended that you drink it. The only time the acidic water should be consumed is in the case of food poisoning, severe stomach cramps or acid reflux.

There’s no science behind this so it will depend on the individual. Those with medical issues should experience benefits more quickly. If a person is chronically dehydrated they will experience the benefits almost immediately. It’s really a case-by-case basis and can vary between minutes, hours or days.

When you first buy your machine you should start at level 1 for one week. You would then move to level 2 in the second week. If you were to choose one level to drink continuously, it would be level 2. Some people like to drink level 3 or 4 which is fine, but you need to be careful that you’re not consuming water higher than a 10pH as that can cause issues. If your water is higher than 10pH you can also add a few lemon juice drops to lower the pH level. You can safely mix all 4 levels equally in a glass to get more hydrogen.

Yes they do. There are 4 levels of both Alkaline and Acidic water. As the levels increase so does the potency. On the alkaline side it increases the hydrogen that’s dissolved but it increases the pH. Increasing the levels of acidic water increases the killing power. You really don’t need to go higher than 3 to feel comfortable in the killing spectrum.

As long as your medication is not time release you will be fine. Time release medications are a 2 part pill designed to resist an acid environment because the stomach is very acidic. Higher pH level water will dissolve the pill very quickly and you will no longer have time release. Any other medications are perfectly safe to use with Echo water.

Yes, you can mix ingredients to change the taste of the water. The amount of hydrogen that would be dislodged by this would be minimal. Enjoy your water!

If you have a counter top machine, there is no maintenance that you will do. The machine is designed to drain every time you use it. When you turn it back on it will refill. The electrodes swap after every use so that way no minerals can build up in the electrolysis chamber.

If you have an under counter unit, you still have the reversing of the cathode and anode so you’ll never have to worry about mineral build up in the electrolysis chamber, but there is a 5/16th inch tube that goes from the top of the machine up to the faucet. That tube will have water in it all the time. Typically if you don’t run the acid water through it regularly it can build up some calcium deposits. It is good to either on a weekly basis run the level 4 acidic water through to clean it out. You can also disconnect the tube and run some vinegar through it and let it sit for about 20 minutes once a year.

Yes! It will depend on the container used and the temperature stored. The larger the volume, the longer the hydrogen will stay in the water. You should fill your container all the way to the top with NO air space. Make sure to close the container tightly. Once you open the container to drink for the first time, it will obviously leave that air space. It’s recommended at that point to try and consume the rest within 2-4 hours.

However, if you are going away and you keep a container filled to the top with no air space, it can last up to 10 days. It’s best to keep chilled in a glass bottle in order to keep the hydrogen the longest.

Definitely! It’s very easy to disconnect and take with you. It will only take a few minutes. The above counter unit you simply disconnect. If you have an under counter unit, remove your faucet and simply replace it with a soap dispenser. Echo® also offers a move program that is very inexpensive, where you can have one of our installers professionally install the unit at your new home.

Your installation is based on you and your assigned installer. As soon as we ship out your Echo® unit we will also send out a work order to one of our installers. They will then contact you and together you both will come up with a date and time that works best.

We believe the machine is fairly priced in comparison to our competitors. We build a quality product as well as cover installation, shipping and return shipping if there’s ever an issue. It comes with a 5 years warranty that covers all parts and service. The machine itself has over 20 patents that protect our technology. We have 9 electrodes in the machine with five layers of platinum on them. The entire system has a computer and electronic boards inside. Remember you’re buying a machine that performs electrolysis and that’s where you’re spending your money.

Yes we do! We have a great financing program with a 3rd party financer. Your payments can be as low as 26.95 a month for an above counter unit and 31.95 for the under counter system. There is no requirement for you to put any money down. Typically you spend more money on bottled water each month than this low monthly payment for the Echo unit.

Yes, but how much is uncertain. Hydrogen is a gas so it can escape even when frozen. Remember hydrogen can get through steel, metal, glass, plastic. So it can definitely get through frozen water. We don’t really know how much hydrogen would stay in if you made ice cubes.

Structured water is an interesting term; some people refer to it as micro-clustered water. If you are referring to the part where people say because the water is running through minerals or adding energy or frequencies into the water and therefore are changing the structure of the water, then yes Echo® water is structured. It does have energy and frequencies in it, we do have tourmaline in our filter so far infrared energy is added into the water. If you’re talking about micro-clustering or changing the water molecule shape or size, then no, we do not teach this because it is false science.

This has been a way that many of our competitors sell their machines. Micro-clustering is a thought process that water molecules clump together in 11-13 molecules per water cluster, but when you go through electrolysis water clusters are 4-6 molecules per cluster. This has been proven false in the 1990’s it’s just not the case, water does not cluster like this. Furthermore this is used to teach people that that’s why the water absorbs faster in the system, it’s simply not the case. The reason the water absorbs faster is because of the ph. When you increase pH and put it into the water in the stomach the pyloric valve is pH sensitive it will open and dump the water into the duodenum and then into the small intestine. We need to understand the science behind this, because micro-clustering is not at all real science. It’s a marketing term that was started to sell machines.

The benefits in the water come from the hydrogen that is dissolved, the h2 gas, or what’s called molecular hydrogen. The water coming out of the machine is higher than 7 pH so therefore it is referenced as alkaline water. The water lower than 7pH so is referenced as acidic water. Our alkaline water has hydrogen dissolved in it but that’s not the case with all alkaline water. Just because a company is selling alkaline water does not mean the water has hydrogen in it. Echo® focuses our message on hydrogen because that is where the benefit comes from. It has been proven through many hundreds of studies.

There are online companies that have testing available. You can also go to a local hardware store and pick up a little vile and an address where you ship them for testing. It’s very easy to test your well water from a reliable source.

The Echo® filter removes over 99% of pesticides, chlorine, chloramines, bacteria, viruses and algae. It also removes 99% of soluble metals such as, mercury, lead, nickel, copper, chromium and arsenic. The Echo® filter also stops scale buildup including lime.

Tourmaline gemstone is a semi-precious mineral stone well known for its incredible ability to aid in the detoxification process of the human body. It is one of only a handful of minerals that have the ability to emit negative ions and far-infrared rays.

Yes. Hydrogen gas has been shown to be very safe at concentrations hundreds of times higher than what is being used for therapy. Here are a few examples:

Hydrogen’s safety was first shown in the late 1800s, where hydrogen gas was used to locate gunshot wounds in the intestines. The reports showed that there were never any toxic effects or irritation to even the most sensitive tissues. Furthermore, hydrogen gas is natural to the body because after a fiber-rich meal, our gut bacteria can produce liters of hydrogen on a daily basis (which is yet another benefit from eating fruits and vegetables).In short, hydrogen gas is very natural to our bodies, not like a foreign or alien substance that can only be synthesized in a chemistry lab.

Yes, it is VERY explosive. Hydrogen is the most energy-dense molecule by mass. But, when the gas is dissolved in water it is not explosive at all, just like if you mixed gunpowder in water it wouldn’t be explosive either. Even when it is in the air, it is only flammable above a 4.6% concentration by volume, which is not a concern when talking about hydrogen-rich water.

The water molecule has two hydrogen atoms, chemically bound to the oxygen atom. This is different from the hydrogen gas molecule (H2), which is just two hydrogen atoms bound only to each other.

Here’s an example: we need oxygen (O2) to live, so why can’t we just get our oxygen from drinking water H2O? It’s because the oxygen is chemically tied up in the water molecule. We need available oxygen gas, (O2) that is not bond to other atoms or molecules. By the same token, we need the available hydrogen gas (H2).

This is why water is not explosive or doesn’t burn. Although, it contains hydrogen, which is flammable, and oxygen, which fire needs to burn, the hydrogen and oxygen are bonded together to form water (H2O). Thus, water is not flammable-in fact; H2O is what we use to extinguish fires.

Furthermore, virtually everything has hydrogen atoms in it, but those hydrogen atoms are chemically tied up with other things. For example, a water molecule has two hydrogen atoms that are chemically tied up with the oxygen. Or, a sugar molecule like glucose contains 12 hydrogen’s, but those hydrogen’s are all bound to other carbon and oxygen atoms. In hydrogen water, the hydrogen that is shown to be therapeutic is the available dissolved hydrogen in its diatomic form, called molecular hydrogen.

Great question! If the water is rich in positive hydrogen ions (H+). then yes it IS acidic. But in this case, we’re talking about neutral hydrogen gas, which is two hydrogen atoms tied together.

It can be confusing to hear “hydrogen water” because we usually think of hydrogen (meaning the hydrogen ion, H+) as acidic, and that is basically the definition of pH. The p stands for potential or power, meaning a mathematical exponent (in this case a logarithmic function), and the H stands for the hydrogen ion, which is just a proton and no electron. So pH literally means the logarithmic concentration of the hydrogen ion.

Water has the chemical formula H2O, and hydrogen peroxide has the chemical formula H2O2, which by comparison contains extra oxygen, not hydrogen. So it does not, indeed it cannot, form hydrogen peroxide. The fact is, hydrogen gas does not bond to or react with the water molecules, it just dissolves into the water. It does not create some novel molecule like H4O, which would be chemically impossible to form anyways. Therefore, hydrogen water and hydrogen peroxide are completely different things.

Yes, it does immediately start coming out of the water, but it doesn’t just vanish immediately. Depending on the surface area, agitation, temperature, etc., the hydrogen gas can stay in the water for a few hours or longer before it drops below a therapeutic level. This is much like carbonated water or soda that contains carbon dioxide gas (CO2), but because it does leave, it is best to drink the water promptly before it goes “flat”.

The earliest account of hydrogen gas having medicinal properties was in 1798, for things like inflammation. But, it didn’t become a popular topic among scientists until 2007, when an article about the benefits of hydrogen was published in the prestigious journal of Nature Medicine by Dr. Ohta’s group.

Alkaline water is not a buffer and has low alkalinity. As such, it cannot neutralize very much acid. Many people have seen that just a small amount of soda can easily lower the pH of a gallon of alkaline water. To help put this into perspective, consider that 1 tsp of baking soda (sodium bicarbonate) can neutralize the same amount of acid as 10,000 liters of alkaline water at a pH of 10. This is a primary reason why medical professionals have been skeptical about “alkaline ionized water”. It simply wasn’t known that the benefit of this water is attributed to the dissolved hydrogen gas until around 2007.

There is deuterium in all water…tap water, spring water, ocean water, river water. When the source water goes through an Echo machine the amount of deuterium is reduced.


You can have ATP testing done to show the units are working. We are developing an additional way to monitor that the units are working. There is nothing to stop the units from working. There are thousands of devices over the last 4 years that work without any issues.

If you drop the Qi-Me and you hear rattling inside the unit broken and no longer functioning. You will need to replace the Qi-Me at your own cost by contacting customer support Monday – Friday 9am – 5pm EST or by contacting

The Qi-Home Cell and Qi-Max will function for 8 years and then need to be recharged. The Qi-Me and Qi-Shield will last for 5 years and then need to be replaced.

You will send in the Qi-Home Cell or Qi-Max at your cost and we will at recharge the system at no charge 1 time. After the first recharge, the fee for recharging them will be $250. In order to return the device for recharging you will need to contact customer support Monday – Friday 9am – 5pm EST or by contacting to obtain a RMA number to put on the outside of your packaging.
The cost of the product does not support us recharging them.
Yes, we have a study completed in Switzerland proving the Qi-Home Cell protects individuals from the harm of radiation from emf’s. We also, have hundreds of clinical trials, a double-blind study as well as many more coming in near future.
The units will continue working much longer than the 8 years just not at 100% effectiveness. Therefore, we recommend sending the device in for recharging after it has been in use for 8 years.
It is recommended to not put the device in an overly hot environment.
Putting the devices too close to an EMF producing source like a cell phone or wireless router can lower the effectiveness. The devices should be at least 3 feet away from any EMF producing devices
After the initial 8 years, the torus field created by the Qi Home Cell and the Qi Max will get gradually smaller over a long period of time.
An Organic Acid Test can be performed. This is a urine test and shows ATP production.
The Qi-Me should not be subjected to high heat. You could put the Qi-Me just outside a sauna so that the 3-5-foot radius of the Qi-Me would cover the sauna. The Qi-Shield would be a much better choice for this application as it covers a much larger area than the Qi-Me.
No, The Qi devices are not designed to reduce emf’s. They produce a torus field and electrons that protect you from the damaging effects of the emf’s. The Wi-Fi, cellular, emf’s will still be there only all living things, water, and food is protected from the damaging effects of the radiation.
No, 8 years is just the beginning when the effectiveness begins to slowly reduce.
The proprietary water inside is replaced during this time.
No, if your Qi device is damaged in any way it will simply need to be replaced at your cost.
No, the Qi Devices will not interfere with an infra-red sauna.
You can put the Qi devices anywhere you want if it is not within 3 feet from a Wi-Fi router or any other EMF producing device.
No, but it is highly recommended not to put things on the Qi device.
The Qi devices are all very low maintenance. You do not need to do anything to maintain them. If you want to clean them from time to time if they get dusty or dirty be sure not to use any chemical based cleaning products on the Qi devices.
The Qi Me and Qi Shield will work all the time no matter where you have them or how they are positioned. The Qi Home Cell and the Qi Max will not function unless the device is sitting flat. If you have the Qi Home Cell or the Qi Max laying on the side or in any other position that is not flat on a floor or other surface, then the device will not be “on”.
There is a hexagonal structure put in the water, which is very stable. So positive structureing is happening like showed in this video. Also light frequencies are exposed from the device to the water.
Yes the Qi devices send there electrons through walls, just if they would be negatively charged (from electric point of view) then the electrons would not be able to enter the wall. Glasswalls will be absolutely fine.
Yes the field is consistent in the outreach, but electrons get used off, so near to the device are naturally more electrons then further on. But that is because off the absorption off the protons in the room.
60 – 70 % of the people feel energy when touching the device. If you feel it or not is not important. Best is to document the body status when getting the device.

Technicals FAQs

This could be a few different things. It could be that the power cord is not pushed in all the way, the GFI outlet or the breaker may have tripped, or the machines fuse could be blown.

Usually it’s simply not installed correctly and doing it again will fix the issue. Remove the filter and reinstall it from the bottom first. There is a black O ring on the top and bottom that seals the filter so if the rings are damaged you will need to order a